:root{--bg:#F4F5F7;--panel:#FFFFFF;--panel2:#F4F5F7;--line:#E3E6EA;--line2:#EEF0F2;--line3:#D7DBE0;--text:#1A1D21;--dim:#5F6670;--text2:#3B4149;--accent:#1F5EFF;--accent-bg:#EEF2FF;--accent-h:#1A50DB;--warn-bg:#FFF4E5;--warn-line:#F3D9B1;--warn:#8A4B08;--ok-bg:#E6F4EC;--ok:#1E7B45;--err-bg:#FDECEC;--err:#B3261E;--shadow:rgba(26,29,33,.08);--hover:#F4F5F7}
[data-theme=dark]{--bg:#111316;--panel:#1B1E23;--panel2:#23272E;--line:#2B3038;--line2:#262B32;--line3:#353B45;--text:#E8EAED;--dim:#9AA3AE;--text2:#C6CBD2;--accent:#5B8CFF;--accent-bg:#1E2A47;--accent-h:#7AA2FF;--warn-bg:#3A2A14;--warn-line:#5A4220;--warn:#F2B96B;--ok-bg:#15301F;--ok:#5FCB8A;--err-bg:#3B1D1C;--err:#FF8A80;--shadow:rgba(0,0,0,.4);--hover:#23272E}
[data-theme=dark] .stars.s4{color:#E4C14A}[data-theme=dark] .stars.s3{color:#F29B3C}[data-theme=dark] .stars.s1,[data-theme=dark] .stars.s2{color:#FF6B61}[data-theme=dark] .stars.s5{color:#5FCB8A}
[data-theme=dark] .btn.primary{color:#fff}[data-theme=dark] .toast{background:#E8EAED;color:#111316}[data-theme=dark] .avatar{background:#E8EAED;color:#111316}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);font-family:Inter,system-ui,sans-serif;color:var(--text);font-size:14px;line-height:1.45}
a{color:inherit;text-decoration:none}
h1{margin:0;font-size:24px;font-weight:700;letter-spacing:-0.01em}
h2{margin:0;font-size:18px;font-weight:700}
p{margin:0}
.dim{color:var(--dim)}.small{font-size:12px}.right{text-align:right;margin-left:auto}.center{text-align:center;justify-content:center}
.row{display:flex;align-items:center;gap:10px}.row.wrap{flex-wrap:wrap}.row.between{justify-content:space-between;flex-wrap:wrap}
.grow{flex:1;min-width:0}
.stack{display:flex;flex-direction:column;gap:12px}.stack.tight{gap:0}

/* шапка */
.top{display:flex;align-items:center;gap:24px;padding:0 24px;height:56px;background:var(--panel);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5}
.logo{font-weight:700;font-size:16px;letter-spacing:-0.01em;color:var(--accent)}
.top nav{display:flex;gap:4px}
.nav{padding:8px 12px;border-radius:8px;font-weight:500;color:var(--dim)}.nav:hover{color:var(--accent)}.nav.on{background:var(--accent-bg);color:var(--accent);font-weight:600}
.top-right{margin-left:auto;display:flex;align-items:center;gap:12px}
.avatar{width:34px;height:34px;border-radius:50%;background:var(--text);color:var(--panel);border:none;font:inherit;font-weight:600;font-size:13px;display:flex;align-items:center;justify-content:center;cursor:pointer}
.avatar.sm{width:30px;height:30px;font-size:12px;background:var(--dim);cursor:default}

/* кнопки: три состояния */
.btn{display:inline-flex;align-items:center;justify-content:center;height:38px;padding:0 14px;border-radius:9px;border:1px solid var(--line3);background:var(--panel);color:var(--text);font:inherit;font-size:13px;font-weight:500;cursor:pointer;white-space:nowrap;box-shadow:0 1px 2px var(--shadow);transition:background .12s,border-color .12s,box-shadow .12s,transform .05s}
.btn:hover{background:var(--bg);border-color:var(--line3)}
.btn:active{transform:translateY(1px);box-shadow:none}
.btn.primary{background:var(--accent);border-color:var(--accent);color:var(--panel);font-weight:600;font-size:14px;height:42px;padding:0 20px;box-shadow:0 1px 2px rgba(31,94,255,.35)}
.btn.primary:hover{background:var(--accent-h);border-color:var(--accent-h)}
.btn.big{height:44px;font-size:15px;width:100%}
.btn.sm{height:32px;padding:0 12px;font-size:13px}
.btn.pill{height:30px;border-radius:999px;padding:0 12px;font-size:12px}
.btn.ghost{color:var(--dim);box-shadow:none;background:transparent}
.btn.ghost:hover{background:var(--bg);color:var(--text)}
.btn.on{background:var(--accent-bg);border-color:var(--accent);color:var(--accent);font-weight:600}
.btn.warnbtn{border-color:var(--warn);color:var(--warn);font-weight:600}
.btn:disabled,.btn.disabled{background:var(--bg);color:var(--dim);border-color:var(--line);box-shadow:none;cursor:not-allowed;transform:none}
button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
input[type=text],input[type=email],input[type=password],input[type=number],input[type=time],input[type=search],select,textarea{height:38px;padding:0 12px;border-radius:8px;border:1px solid var(--line3);background:var(--panel);font:inherit;font-size:14px;color:var(--text)}
textarea{height:auto;padding:12px 14px;line-height:1.5;resize:vertical;width:100%;font-size:15px}
input[type=checkbox],input[type=radio]{width:16px;height:16px;accent-color:var(--accent);margin:0}
.inl{height:30px !important;width:70px;padding:0 8px !important;margin:0 4px}.inl.wide{width:200px}
.search{width:260px}

/* раскладка */
.layout{display:flex;flex-wrap:wrap;gap:24px;padding:24px;align-items:flex-start}
.layout2{display:flex;flex-wrap:wrap;gap:24px;padding:0 24px 28px;align-items:flex-start}
.filters{flex:1 1 200px;max-width:230px;display:flex;flex-direction:column;gap:20px}
.main{flex:999 1 560px;min-width:0;display:flex;flex-direction:column;gap:20px}
.col{flex:1 1 420px;min-width:0;display:flex;flex-direction:column;gap:16px}
.snavwrap{flex:1 1 200px;max-width:220px;display:flex;flex-direction:column;gap:2px}
.snav{padding:9px 12px;border-radius:8px;color:var(--dim)}.snav:hover{color:var(--text);background:var(--panel)}.snav.on{background:var(--panel);border:1px solid var(--line);color:var(--text);font-weight:600}
.panel{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:20px 22px;display:flex;flex-direction:column;gap:14px}
.panel.center{align-items:center;text-align:center}
.crumbs{display:flex;gap:12px;align-items:center;padding:16px 24px 0;color:var(--dim)}.crumbs a:hover{color:var(--accent)}

/* фильтры */
.fgroup{display:flex;flex-direction:column;gap:8px}
.ftitle{font-size:11px;font-weight:600;color:var(--dim);text-transform:uppercase;letter-spacing:.04em}
.fgroup label{display:flex;align-items:center;gap:8px}.fgroup label.sub{padding-left:22px}
.fgroup select{width:100%}

/* очередь */
.qhead{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;flex-wrap:wrap}
.qtitle{display:flex;align-items:baseline;gap:10px;flex-wrap:wrap}
.bar{height:6px;border-radius:3px;background:var(--line);width:100%;max-width:420px;margin-top:8px}.bar div{height:6px;border-radius:3px;background:var(--accent);transition:width .3s}
.attention{background:var(--warn-bg);border:1px solid var(--warn-line);border-radius:12px;padding:14px 16px;display:flex;flex-direction:column;gap:10px}
.atitle{font-size:13px;font-weight:600;color:var(--warn)}
.attn{display:flex;gap:12px;align-items:center;padding:10px 12px;background:var(--panel);border-radius:8px}.attn:hover{box-shadow:0 2px 10px rgba(0,0,0,.06)}
.attn .txt{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--dim)}
.app{font-weight:600;white-space:nowrap}
.chip{padding:2px 8px;border-radius:6px;background:var(--bg);font-size:12px;color:var(--dim);white-space:nowrap}.chip.warn{background:var(--warn-bg);color:var(--warn);font-weight:600}
.chips{flex-wrap:wrap;gap:8px}
.stars{color:var(--text);font-weight:600;letter-spacing:1px;white-space:nowrap}.stars.bad{color:var(--warn)}.stars.big{font-size:16px}
.when{margin-left:auto}
.list{display:flex;flex-direction:column;gap:10px}
.card{display:flex;gap:16px;padding:16px 18px;background:var(--panel);border:1px solid var(--line);border-radius:12px;align-items:flex-start}
.card:hover{border-color:var(--line3);box-shadow:0 2px 10px rgba(0,0,0,.06)}
.card[data-status=answered]{opacity:.7}
.card .body{flex:1;min-width:0;display:flex;flex-direction:column;gap:8px}
.meta{display:flex;align-items:center;gap:10px;flex-wrap:wrap;color:var(--dim);font-size:13px}.meta .app{color:var(--text);font-size:14px}
.card .status{display:flex;flex-direction:column;align-items:flex-end;gap:6px;flex-shrink:0;order:2}
.badge{padding:4px 10px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap}
.badge.new{background:var(--accent-bg);color:var(--accent)}.badge.err{background:var(--err-bg);color:var(--err)}.badge.ok{background:var(--ok-bg);color:var(--ok)}.badge.muted{background:var(--bg);color:var(--dim)}
.sub{font-size:12px;color:var(--dim)}
.orig{background:var(--panel);border:1px solid var(--line);border-radius:8px;padding:10px 12px;font-size:15px}.orig.lg{font-size:16px;line-height:1.5}
.trans{background:var(--panel2);border-radius:8px;padding:10px 12px;color:var(--text2)}
.trans::before{content:attr(data-label);display:block;font-size:11px;font-weight:600;color:var(--dim);text-transform:uppercase;letter-spacing:.04em;margin-bottom:4px}
.empty{padding:40px;text-align:center;color:var(--dim);background:var(--panel);border:1px dashed var(--line3);border-radius:12px}

/* карточка */
.appicon{width:40px;height:40px;border-radius:10px;background:#DCE4F5;flex-shrink:0}.appicon.sm{width:32px;height:32px;border-radius:8px}
.hitem{display:flex;flex-direction:column;gap:4px;padding-bottom:12px;border-bottom:1px solid var(--line2)}
.ans{font-size:13px;color:var(--dim);padding-left:12px;border-left:2px solid var(--line)}
.reply .actions{padding-top:4px}
.preview{display:flex;flex-direction:column;gap:6px;background:var(--bg);border-radius:10px;padding:12px 14px;color:var(--text2)}
.alert{padding:10px 14px;border-radius:10px;font-size:14px}
.alert.err{background:var(--err-bg);color:var(--err)}.alert.ok{background:var(--ok-bg);color:var(--ok)}.alert.wait{background:var(--warn-bg);color:var(--warn)}.alert.good{background:var(--ok-bg);color:var(--ok)}

/* архив */
.tablewrap{overflow-x:auto;background:var(--panel);border:1px solid var(--line);border-radius:12px}
.table{border-collapse:collapse;width:100%;min-width:760px;font-size:13px}
.table th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--dim);padding:12px 14px;border-bottom:1px solid var(--line)}
.table td{padding:12px 14px;border-bottom:1px solid var(--line2);white-space:nowrap}.table tr:hover td{background:var(--hover)}

/* настройки */
.accrow{display:flex;align-items:center;gap:14px;padding:14px 18px;background:var(--panel);border:1px solid var(--line);border-radius:12px;flex-wrap:wrap}
.accrow.warn{background:var(--warn-bg);border-color:var(--warn-line)}.accrow.muted{opacity:.7}
.dot{width:10px;height:10px;border-radius:50%}.dot.ok{background:var(--ok)}.dot.bad{background:var(--warn)}
.warntext{color:var(--warn);font-size:13px}.warntext.small{font-size:12px;margin-top:6px}
.approw{display:flex;align-items:center;gap:12px;padding:10px 4px;border-bottom:1px solid var(--line2);cursor:pointer}.approw:last-child{border-bottom:none}
.tplrow{display:flex;gap:16px;align-items:flex-start;padding:14px 18px;background:var(--panel);border:1px solid var(--line);border-radius:12px;flex-wrap:wrap}
.tpltext{color:var(--text2);margin-top:4px}
.rule{display:flex;align-items:center;gap:12px;padding:10px 0;border-bottom:1px solid var(--line2)}.rule:last-child{border-bottom:none}
.choose{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px}
.choice{display:flex;flex-direction:column;gap:6px;padding:18px;background:var(--panel);border:1px solid var(--line);border-radius:12px}.choice:hover{border-color:var(--accent);box-shadow:0 2px 10px rgba(31,94,255,.12)}
.choice.disabled{opacity:.55;cursor:not-allowed}.choice.disabled:hover{border-color:var(--line);box-shadow:none}
.two{display:flex;flex-wrap:wrap;gap:24px}
.field{display:flex;flex-direction:column;gap:6px;font-size:13px;font-weight:600}.field input{font-weight:400}
.copyrow{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.copyrow code{background:var(--bg);padding:8px 10px;border-radius:8px;font-size:13px;word-break:break-all;font-weight:400}
.drop{display:flex;align-items:center;justify-content:center;padding:18px;border:1px dashed var(--line3);border-radius:10px;font-weight:400;color:var(--dim);cursor:pointer;text-align:center}.drop:hover{border-color:var(--accent);color:var(--accent)}
.help{flex:1 1 280px;background:var(--bg);border-radius:12px;padding:18px 20px;display:flex;flex-direction:column;gap:12px}
.help ol{margin:0;padding-left:20px;display:flex;flex-direction:column;gap:8px}
.shot{height:140px;border-radius:10px;background:var(--line);display:flex;align-items:center;justify-content:center;font-size:12px;color:var(--dim)}
.bigok{width:64px;height:64px;border-radius:50%;background:var(--ok-bg);color:var(--ok);font-size:32px;display:flex;align-items:center;justify-content:center}

/* вход */
.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px}
.login{width:100%;max-width:400px;background:var(--panel);border:1px solid var(--line);border-radius:14px;padding:32px 30px;display:flex;flex-direction:column;gap:16px}
.login h1{font-size:22px}.login label{display:flex;flex-direction:column;gap:6px;font-size:13px;font-weight:600}.login input{height:42px;font-weight:400}
.login .err{color:var(--err);font-size:13px;display:none}

/* демо */
.demo-badge{position:fixed;right:16px;bottom:16px;background:var(--text);color:var(--panel);font-size:12px;padding:8px 12px;border-radius:999px;opacity:.85;z-index:9}
.toast{position:fixed;left:50%;bottom:24px;transform:translateX(-50%);background:var(--text);color:var(--panel);padding:12px 18px;border-radius:10px;font-size:14px;font-weight:500;box-shadow:0 6px 24px rgba(0,0,0,.18);opacity:0;transition:opacity .25s;pointer-events:none;z-index:10;max-width:90vw;text-align:center}
.toast.show{opacity:1}

/* телефон */
@media (max-width:700px){
  .top{padding:0 16px;gap:12px}.top nav{display:none}
  .layout,.layout2{padding:16px;gap:16px}.crumbs{padding:12px 16px 0}
  .filters,.snavwrap{max-width:none;flex-basis:100%}
  .snavwrap{flex-direction:row;flex-wrap:wrap;gap:6px}.snav{padding:7px 10px;font-size:13px;background:var(--panel);border:1px solid var(--line)}
  .card{flex-wrap:wrap}.card .status{order:-1;flex-direction:row;width:100%;align-items:center}
  .attn{flex-wrap:wrap;gap:6px 10px}.attn .txt{flex:1 1 100%;white-space:normal}
  .panel{padding:16px}
}
.langsw{height:34px;padding:0 10px;border-radius:8px;border:1px solid var(--line3);display:inline-flex;align-items:center;font-size:12px;font-weight:600;color:var(--dim);background:var(--panel)}.langsw:hover{color:var(--accent);border-color:var(--accent)}
.mode{padding:4px 0}
.trans::before{content:attr(data-label)}
@media (max-width:700px){.top nav.open{display:flex;position:absolute;top:56px;left:0;right:0;background:var(--panel);flex-direction:column;padding:8px;border-bottom:1px solid var(--line)}}
[hidden]{display:none !important}
.stars.s1,.stars.s2{color:#D0342C}.stars.s3{color:#E8820C}.stars.s4{color:#C9A200}.stars.s5{color:#1E7B45}
.fgroup .row{flex-wrap:wrap;gap:6px}
.demo-chip{font-size:11px;font-weight:600;color:var(--warn);background:var(--warn-bg);padding:3px 8px;border-radius:999px;margin-left:-12px}
.demo-badge{display:none}
.rgrid{display:flex;gap:24px;padding:0 24px 28px;align-items:flex-start}
.g-left{flex:1 1 0;min-width:0;display:flex;flex-direction:column;gap:16px}.g-side{display:flex;flex-direction:column;gap:16px}.g-reply{flex:1 1 0;min-width:0}
.txtcell{max-width:260px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--text2)}
.rowlink{cursor:pointer}
.login .row a:hover{color:var(--accent)}
@media (max-width:900px){.rgrid{flex-direction:column;padding:0 16px 24px;gap:16px}.g-left{display:contents}.g-review{order:1}.g-reply{order:2;width:100%}.g-side{order:3}}

.appicon{display:flex;align-items:center;justify-content:center;font-weight:700;font-size:14px;color:#fff;letter-spacing:-0.02em}.appicon.sm{font-size:11px}
.hcount{display:inline-flex;align-items:center;gap:6px;height:34px;padding:0 12px;border-radius:999px;background:var(--accent-bg);color:var(--accent);font-weight:600;font-size:13px}
.hcount.zero{background:var(--ok-bg);color:var(--ok)}
.theme{width:34px;height:34px;border-radius:8px;border:1px solid var(--line3);background:var(--panel);cursor:pointer;display:inline-flex;align-items:center;justify-content:center;color:var(--dim);font-size:16px}.theme:hover{color:var(--accent);border-color:var(--accent)}
.closed{padding:48px 24px;text-align:center;background:var(--panel);border:1px solid var(--line);border-radius:12px;display:flex;flex-direction:column;align-items:center;gap:12px}
.closed h2{font-size:22px}
@media (max-width:700px){.hcount{display:none}}